Delivery Options Overview

foaqa offers ideal shipping methods to meet all your needs. Whether you’re looking for low-cost options through DHL or Standard Parcel Post, need faster delivery via DHL Express (available only in Germany) or UPS, or prefer a reliable and secure option through a specially trained freight forwarder, we have you covered. You can also choose to pick up your order directly from our shop if you prefer. On this page, you’ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • All original packaging and accessories
  • Receipt or proof of purchase from the foaqa online store
  • Warranty card
  • A report detailing any defect, prepared by the service department

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

You can track the status of your order using the tracking link sent to you via email. If you have any inquiries, please contact customer service.

Do you deliver on public holidays?

Yes, we offer delivery services on most public holidays, but delivery times may vary. It's advisable to check for shipping updates during holidays.

Do you deliver to my postcode?

We cover most areas in Kuwait, but you can check delivery availability to your postcode during the ordering process.

Is next-day delivery available on all orders?

This depends on the shipping option you choose. Please review the order details to see the available options.

Do I need to be there to sign for delivery?

Yes, an adult (21 years or older) must be present to sign for the delivery. If you are not available, you can authorize someone else to do so.